Media Services Coordinator

Summary

Assists with managing the day-to-day operations of the Media Services unit and the library collections circulating technology and physical media (DVDs) available for loan. The incumbent collaborates with the Media Services Manager to ensure successful operations of the unit. Assists with managing the library’s circulation of technology, AV equipment, and physical media. Responsible for processing and scheduling user access to the media and technology collections. The incumbent also develops technology-related resource guides and instructional programming for Media Services and Makerspace services related, but not limited to, Digital Scholarship. The incumbent is entrusted with project management responsibilities and the delegation of work. The incumbent responds directly to user inquiries through email, chat, ticketing, one on one consultations, and telephone. Helps coordinate the large format and poster printing service and public scanning services. Manages the Media Services student staff, including hiring, scheduling, training, coaching, evaluating, organizing, and delegating daily work. The incumbent is responsible for completing part time payroll and tracking part time budget expenditures.

Description
  1. Assists users with access to the library’s media and technology collections, including answering user inquiries and other direct-to-user services. Collaborates with faculty and University departments to identify and support their media and technology needs. Organizes and maintains scheduling of media and technology reservations. Resolves patron problems efficiently and effectively in accordance with Access Services policies and procedures. Is invested with on-the-spot, independent decision-making authority to determine the ability of a patron to access and/or borrow library materials. Communicates library policies and copyright guidelines to patrons. Promotes and highlights services and collections, including conducting technology related instructional sessions. Provides content for media and technology outreach through social media, web pages, video tutorials and library guides.
  2. Maintains and organizes the resources in the library’s circulating technology and media collections. Resources include the collection of laptops and other multimedia hardware, the public access scanners, AV equipment, and other departmental hardware. Arranges updates and maintenance of resources, including service calls, software updates, and website revisions. Troubleshoots user problems with the technology and repairs equipment. Makes technology purchasing and replacement decisions in collaboration with the Media Services Manager. Identifies new technology to meet evolving user needs. 
  3. Hires, trains, and supervises Media Services part time student staff. Submits biweekly payroll and monitors the Media Services part time budget.
  4. Participates in departmental planning and projects to improve library and Access Services processes. Coordinates systems needs for Media Services with other Access Services staff and manages scanner maintenance, bricking overdue/lost Chromebooks. 
  5. Perform unit responsibilities, including engaging in unit meetings, assisting with maintaining unit document, participating with shaping unit policies and procedures. Serve as essential services staff member in the event of a University closing due to inclement weather or emergency. Other duties as assigned within the division, library, or university.

Supervisory Responsibility

  • Hiring, training, supervising, coaching a part time student staff of 3-5.

Position Type/Expected Hours of Work

  • Full Time, 35 hrs/week.
  • Coordinator/Analyst B.
  • Non-exempt.
  • This position is union Eligible.
Qualifications

Required Education and Experience

  • 1-3 years of relevant experience.
  • Customer service and management/supervisory experience.
  • Experience in accounting or handling financial/monetary transactions.
  • Strong Excel and/or other organizational/reporting software experience.
  • Experience generating and analyzing reports.
  • Experience working with a team to complete common objectives.
  • Strong ability to prioritize and multi-task, including the ability to reprioritize tasks to resolve urgent complex issues that arise.
  • Attention to detail and excellent communication skills – both oral and written – are essential.
  • Ability to solve problems, work without supervision, make evaluative judgments independently, and formulate exceptions to policies and procedures.
  • Sound judgment with the ability to use discretion, maintain confidentiality, work independently, and complete projects by deadlines.
  • Ability to resolve conflicts, handle stressful and/or emergency situations.
  • Ability to participate in planning and implementing short and long-term goals, make evaluative judgments, formulate exceptions to policies and procedures, and work without supervision.
  • Demonstrated ability to manage projects.
  • Experience providing assistance with electronic resources access and troubleshooting related issues.

Preferred Education and Experience

  • Master's degree or equivalent.
  • Some education or experience in library science and familiarity with library-specific systems such as Alma/Primo a unified cloud-based discovery platform.
  • Experience providing reference/research assistance.
  • 2-4 years of relevant experience.
  • Experience using Alma/Primo VE / Ares / Microsoft Office 365.
  • Experience in library consortia.
  • Experience in multimedia production and filmmaking.

Additional Eligibility Qualifications

  • Experience with laptops and technological equipment highly desirable.
  • Prior filmmaking or audio recording experience is highly desired.
  • Prior experience troubleshooting technology or working with 3D printing is desired.
  • Experience working with a contemporary integrated library system preferred.

Others

About

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 

 

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 

 

Learn more about American University by clicking here.  

About the Department/Unit

Media Services is a small team which works closely together to build, maintain, and support the Library's collections of media materials and circulating technology equipment. On a daily basis, Media Services works with the other units within the Library's Discovery Access and Assessment division to provide services to users and support the academic programs of the University.

Access and Education Librarian, Department Head

Summary

Assistant Professor, Access and Education Librarian, Department Head

Library & Learning Services (L&LS) at Marymount University in Arlington, Virginia, invites applications for a faculty librarian position beginning July 2023.  Department Heads, in collaboration with the University Librarian (UL), provide leadership and supervision to a Department, its members, and its teams within L&LS.  The Department Head guides the operation, quality, and development of the services, programs, resources, and personnel within the Department. The Department Heads also collaborate with the UL in providing leadership, guidance, strategic planning, and vision for L&LS.

The Access & Education (A&E) Department Head ensures physical access to resources, provides support for research, and informs through instruction services that promote the integration of information literacy throughout the curriculum to the Marymount University community.  In collaboration with Team Coordinators, the A&E Department Head provides leadership and vision for services such as circulation, resource sharing, outreach, open and affordable educational resources, reference, and instruction services. 

Librarians at Marymount University participate in collection development, serve as subject liaisons to schools or programs, teach library instruction and information literacy classes, and provide reference and research assistance.  

An ALA-accredited Master's degree in library science and at least five years of relevant library work experience (with a minimum of two years of progressive supervisory responsibility) are required. Preference will be given to candidates with evidence of work with diverse populations, in support of the library and university's commitment to equity, diversity, and inclusion.  The position holds a renewable 12-month contract, as a non-tenure-track faculty with rank, and may have flexibility for some hybrid work.  The starting salary for the position is $85,000 annually plus benefits.

Applications should include a cover letter that matches strengths to the position needs and a statement on diversity; a current curriculum vitae; and the names and contact information for three professional references. Review of applications begins immediately and continues until the position is filled. Please view position details and submit applications via Marymount's job portal.  https://tinyurl.com/muaedepthead 

About Library & Learning Services at Marymount University

Library & Learning Services supports intellectual curiosity, service to others, and a global perspective by providing excellent services, resources, and programs.  This is accomplished by building a collection that supports the University curriculum; supporting classroom learning, teaching, and research needs; promoting the integration of information literacy skills throughout the curriculum; and providing physical and virtual places that foster learning and promote a sense of community.

L&LS welcomes and values all members of its community.  Diversity and inclusion are sources of strength that inspire intellectual curiosity and L&LS nurtures lifelong learning habits that allow our community to tackle the challenges of the world.  L&LS is committed to providing all of its services in an inclusive atmosphere of mutual respect, cooperation, and civility for all.  The collections reflect, serve, and are equitably accessible to our community, and intentionally address historic and ongoing exclusions.

Marymount University is proud of its diverse student body, and is ranked nationally at #23 for Campus Ethnic Diversity and #20 for Most International Students by U.S. News & World Report. Marymount is Virginia’s only Hispanic-Serving Institution (HSI).  Guided by the mission of our founders, the Religious of the Sacred Heart of Mary (RSHM), to achieve unity through diversity, Marymount honors our diversity as a source of strength and strives to create an atmosphere of mutual respect, cooperation, and civility. 

Description

Title: Access and Education Librarian, Department Head

Direct Supervisor: University Librarian

Status: Full-Time, Exempt

Division: Academic Affairs

Department: Library & Learning Services

Target Weekly Hours: 40

Location: 2807 N Glebe (Main Campus), Ballston Center

Benefits Eligibility: Yes

MAJOR DUTIES AND RESPONSIBILITIES

  • Works collaboratively to coordinate, improve, and assess services, programs, and resources and to efficiently carry out the functions of the Department and Teams.
    • Develops, implements, and assesses initiatives and operations within the Department and its Teams
    • Stays abreast of and regularly shares current knowledge relevant to the work of the Department and its Teams
    • Guides Team Coordinators in developing, prioritizing, and maintaining Team service standards, projects, and operations
  • Oversees operations of the Department
    • Guides the assessment process within the Department and L&LS
    • Convenes and leads regular Department meetings and ensures that Teams are meeting regularly
    • Maintains Department documents and statistics, and compiles and submits annual report content to the UL's office
    • Coordinates Departmental objectives in support of the L&LS strategic plan, monitors progress on goals and objectives, and reports on these at monthly L&LS faculty meetings
    • Prepares budget requests on behalf of the Department
  • Manages and leads Department personnel
  • In collaboration with three Team Coordinators, monitors trends, develops long-term projects, and leads implementation of services:
    • Circulation - Access services workflows using library services systems
    • Instruction - Information literacy instruction as guided by professional standards and best practices
    • Reference - Research support services in multiple modalities for Marymount students, staff, and faculty
  • Oversees outreach and publicity services, operations, and events for L&LS, including developing success metrics.
  • Coordinates library faculty liaison newsletters, liaison reports, and faculty orientations to L&LS.
  • Engages with relevant Washington Research Library Consortium (WRLC) committees and collaborations.
  • Participates in designing, implementing, delivering, and assessing a comprehensive information literacy and library instruction program in person and online; works with assigned school directors to achieve information literacy objectives; creates and maintains research guides and other digital learning objects in assigned subject areas.
  • Serves as subject liaison to faculty and students in assigned programs; provides instruction and research support for those programs; selects resources to support those instructional and research needs; manages collection in assigned subjects.
  • Provides reference and research assistance to users at all service locations through a variety of communication modes including in-person, phone, email, and virtual reference; participates in an evening and weekend reference desk coverage rotation.

OTHER DUTIES AND ASSIGNMENTS

  • Participates as a member of the faculty in accordance with the Marymount University Faculty Handbook, including expectations for teaching, scholarship, and service.
  • Collaborates on or leads a variety of teams, task forces, and committees within L&LS, across the University, and within consortia.
  • Performs other duties as assigned.

JOB REQUIREMENTS

Education: ALA accredited Master’s degree in library science required; second graduate degree preferred for hire and is required for promotion in faculty rank.

Experience: At least five years of relevant library work experience required, with a minimum of two years of progressive supervisory responsibility. 

To perform this job successfully, an individual must be able to perform each duty satisfactorily.  Must be able to work independently with limited supervision and must be able to work collaboratively on teams.  Excellent communication, interpersonal, organizational, analytical, and time management skills.  Computing skills including Microsoft Office, Google Workspace, and database searching required.  The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Licenses or Certifications: None.

Financial Responsibility: None.

Supervision: Supervises library faculty librarians, part-time librarians, staff, and/or Graduate Assistants.

Special Knowledge: Ability to use and administer the library integrated system, specifically circulation modules.  Familiarity with contemporary academic library outreach and engagement initiatives.

Demonstrated teaching skills and an understanding of trends in information literacy instruction and instructional technologies.  Excellent customer service skills and ability to work effectively with diverse groups.  Commitment to collaboration in a dynamic work environment.

 SPECIAL WORKING CONDITIONS

  • None.

Access Services Specialist, Resource Sharing

Summary

The Access Specialist provides support in the Resource Sharing Unit of Access Services by 

  • searching/acquiring/processing materials through Interlibrary Loan (ILL) and Consortia Loan Service (CLS);
  • pulling and shelving library material requested through ILL and CLS;
  • managing the activities and work of student employees during regularly scheduled shifts at Service Desks in Lauinger and Blommer libraries. 

Assignments will vary to address cyclical, priority needs of the department. The work schedule is 11:30 am to 8 pm Monday through Friday. Schedule may change according to the needs of the department, including weekends, evenings, and holidays.

Qualifications

Minimum Qualifications:

  • BA/BS
  • 1 year related experience
  • Familiarity with the role of academic libraries meeting the information needs of students, faculty, and staff
  • Excellent oral and written communication skills
  • Strong public service orientation
  • Computer literate, including ability to learn new software programs and technologies
  • Familiarity with Windows Operating System and Microsoft Office applications, especially Word and Excel
  • Familiarity with Google Apps, especially Gmail, calendar, and Drive
  • Ability to lift up to 50 lbs. and push carts weighing over 100 lbs.
  • Commitment to fostering an equitable and inclusive workplace, and ability to work effectively with a diverse faculty, students and staff.

Preferred Qualifications:

  • Experience with ILLiad, RapidILL, and OCLC WorldShare ILL
  • Competence with Ex Libris ILS
  • Experience with bibliographic databases, spreadsheets, and cloud storage.
  • Knowledge of high quality scanners, Internet resources, and tools.
  • Familiarity with reformatting technologies (Adobe Capture, Adobe Acrobat).
  • Ability to adjust to periods of increased workflow and varying responsibilities
  • Ability to work both independently and as part of a team in a complex, changing environment
  • Ability to be diplomatic and negotiate disputes with stakeholders
About

The Georgetown University Library is an agile organization located in the nation’s capital, committed to advancing Georgetown University’s global leadership in academics and research, while also addressing the requirements of the changing landscape of higher education and the evolving nature of scholarly communication. By providing preeminent services, collections and spaces, the Library contributes to the creation, dissemination and preservation of knowledge, as well as the transformation of learning and research.

The Library is committed to recruiting and retaining a diverse staff dedicated to excellence in service, continuous learning, and leadership within the library profession. With diversity as one of its Library’s core values, the Library not only seeks to actively recruit and retain a diverse workforce, but also ensures the acquisition of a diverse collection of materials and a climate of openness and respect for all traditions, cultures, and ideas.

 

 

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

 

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

 

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

 

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

 

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

 

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

 

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.

Program Associate, Center for Undergraduate Fellowships & Research

Summary

GW Libraries and Academic Innovation, the nexus for cross-disciplinary collaboration across campus, is responsible for online learning programs, academic technology, and faculty teaching initiatives. Encompassing Gelman, Eckles, and VSTC, the GW Libraries support the research and learning goals of undergraduates, graduates, and faculty of the university in a highly collaborative, dynamic, and deeply engaged intellectual community. Reporting to the Director, Center for Undergraduate Fellowships and Research, the Program Associate works within the Division’s Center for Undergraduate Fellowships & Research team.

Description

GW created the Center for Undergraduate Fellowships & Research (CUFR) to provide GW undergraduates and alumni with information, guidance and support as they learn about and apply for research opportunities and national fellowship competitions. Learning about and applying for undergraduate fellowships and research awards can be a great complement to academic and extracurricular experiences at GW and can be a learning experience in its own right.


The Program Associate, Center for Undergraduate Fellowships and Research is responsible for the following duties:

 

  • Supporting the CUFR by recruiting and advising undergraduates and recent alumni in applying for national and international fellowships as well as faculty mentored research opportunities; identifying and advising candidates through all stages of the application process for a wide range of national and international fellowships, including Fulbright, Boren, Luce, and Carnegie; and advising faculty and other student mentors in preparing effective letters of recommendation in support of the fellowship applications.
  • Leading personal statement/proposal development workshops and information sessions for student groups on campus.
  • Ensuring timeliness and accuracy in the management of multiple, simultaneous fellowship competitions and recruitment processes; developing and maintaining databases to track CUFR activities, including publicity, advising of applicants and competition results; and collecting and maintaining applicant files and records.
  • Coordinating logistics and managing application submissions for campus-based awards.
  • Developing, designing, and editing outreach materials relating to fellowship and undergraduate research programs; promoting GW undergraduate research awards and programs through advising and outreach events; and collaborating with campus partners such as the Career Center, the Honey W. Nashman Center for Civic Engagement and Public Service, and Office for Study Abroad, in publicizing programs and recruiting students.
  • Managing the CUFR website and other social media outlets to collect and disseminate information to students, faculty and academic advisors regarding national and international fellowship and research opportunities.
  • Assisting in the planning and implementation of the annual Research Showcase at GW in partnership with the Office of the Vice Provost for Research (OVPR).
  • Enhancing professional expertise through attendance at conferences and seminars, service to professional organizations, review of current literature, and collaboration with colleagues.
  • This position may supervise student employees.


The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Qualifications

Minimum Qualifications:

Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications:

  • Master’s degree in international education, higher education administration, student affairs, or related field is preferred
  • Progressively responsible professional experience in student advising, university programming or related fields
  • Experience with academic, career, and/or study abroad advising in a college/university setting
  • Experience teaching writing or editing student scholarship essays and applications
  • Knowledge of national and international scholarship/fellowship competitions and ability to match students to appropriate programs
  • Experience with faculty-mentored research is a plus
  • Public speaking ability for both large and small audiences
  • Experience working with web-based communication and social media
  • Website editing and design experience is a plus
About

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

China Studies Librarian

Summary

GW Libraries & Academic Innovation (GW LAI) seeks applicants with a deep academic interest in contemporary China. The successful candidate will possess outreach acumen along with a passion for exploration and learning, the desire to work in successful collaboration with others, and the potential to contribute to a dynamic organization committed to diversity, equity and inclusion. This position provides a unique opportunity to join an organization that values and supports continuous learning, collaboration and partnership with faculty, students, and researchers across disciplines.

Description

The China Studies librarian is responsible for collaboratively developing, planning, and managing the services and collections of the China Documentation Center and Taiwan Resource Center in collaboration with colleagues in Research & User Services, the Global Resources Center, and others. The librarian will:

  • Engage in outreach to faculty, students and researchers focused on China; develop associated programming; and develop, evaluate, and manage strong interdisciplinary collections and specialized services in support of the University’s evolving research mission.
  • Acquire resources in Chinese, English, and other languages relevant to the study of the region.
  • Collaborate with colleagues in Content Management to coordinate processing of research materials to ensure discoverability.
  • Provide on-site and remote research services and participate in instruction activities, especially those related to China Studies and/or English for Academic Purposes.
  • In collaboration with colleagues in Research & User Services, the Global Resources Center and others, support the research and learning activities of the GW community.
  • Facilitate connections with external researchers, donors, and international partners.
  • Collaborate with others to select resources across disciplines.
  • Contribute to the broader professional community by sharing knowledge in scholarly/professional venues and through service to the University and the profession


The position reports to a Director of Research Services and is eligible for partial telework.

Qualifications
  • ALA-accredited Master’s degree in library or information science or other advanced degree with relevant experience by date of appointment;
  • Full Professional Proficiency in Chinese language
    • Full Professional Proficiency is defined as:
      • Ability to use the language fluently and accurately on all levels pertinent to professional needs (speaking)
      • Ability to read all styles and forms of the language pertinent to professional needs (reading)
About

GWLAI invites interested information professionals of all backgrounds and depths of experience who have an interest in being part of a vibrant, collaborative, mission-driven academic service organization to apply to work with us. We welcome your questions about this position and working at GW Libraries and Academic Innovation. Please reach out to search committee chair Dr. Elizabeth Waraksa, Associate Dean, ewaraksa@gwu.edu

This position is classified as a Council of Librarians position and is eligible for a hybrid on-campus/remote work schedule. This position is a continual reappointment position with reappointment periods of 1-5 years depending on rank. Proven commitment to the profession is expected and can be exhibited through service, publication, and/or presentations. This position is being considered at an open rank.

To be considered, please apply online and upload a CV and a cover letter that includes an assessment of skills related to basic qualifications. Only complete applications will be considered. Review of applications will begin on January 3rd, 2023 and continue until the position is filled. When applying for the China Studies Librarian, please highlight the experiences you have that address the job responsibilities and demonstrate your ability to thrive in this position and within the broader GWLAI and university communities

The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.


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