WRLC Newsletter, October 2022
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Summary/Objective
Reporting to the Library Systems and Assessment Administrator, the Web Services Coordinator provides management, and coordination for the American University Library’s web presence in support of Library and AU strategic objectives. This includes primary oversight of the library website and other end-user platforms. The position collaborates with the Resource Sharing and Discovery Manager to provide support for the full range of information resources and access across web and mobile environments, along with enhancing discoverability of library resources and services. This position conducts user research and assessment initiatives for the Library’s online experience.
The Web Services Coordinator is responsible for Library website and is the primary resource for developing and supporting end-user interfaces that create or enhance access to library resources and other services. As part of the Library Systems unit, this position oversees and collaborates on integrated web services and evaluation of the user experience as it pertains to the website and discovery service. The incumbent will implement, customize, and integrate web applications for the Library website and other web services platforms. Develops or supports applications to optimize discoverability of third-party research content. Develops systematic processes for website usability testing. Ensures that websites are responsive and accessible. Works with library staff to facilitate, coordinate, and communicate internal changes and developments with the Library website and discovery service. Works closely with external campus partners and stakeholders to ensure that the design, delivery, and operation of web services are optimal and in support of the needs of American University Library.
Essential Functions
Provides management for the design, development, implementation, and maintenance of the Library website and research portal. Implements, develops, or customizes web applications that will enable users to navigate library resources easily, and integrates and administers access protocols for 3rd party online library resources such as the library’s SpringShare suite of products.)
Conducts user experience testing to gain insights into user behavior and usage data to optimize the user experience with the library website. Collects and evaluates data from users and web analytics to provide the best user experience possible.
Provides oversight, management and testing meets web accessibility standard of web installations. Manages the migration and harvesting of content. Chairs the Library Web Advisory Team, working with other relevant stakeholders, and as such supports the web governance structure for the entire Library.
Serve as the data custodian (governance), (identity management) administrative and/or operational responsibility for the library website.. Provide additional systems support for library services such as ILLiad, Ares, and the library’s institutional repository.
Works as the Content Provider Lead (CPL) for the University Library and is the primary liaison with the Office of Technology (OIT) for the website. Serves as the Library’s representative on the Content Publishers Committee (CPC), which reports to the Web Steering Committee for the University. Collaborates closely with Library units, campus partners, external entities, and vendors to build bridges between the website and other platforms or online services.
Performs other duties related to Library Systems as needed to accomplish the goals of the department, unit, and library; participates in library committees related to primary job assignment as appropriate.
Other duties as assigned.
Position Type/Expected Hours of Work
Full Time, 35 hours/week.
Sr. Coordinator/Analyst A.
Exempt.
This position is expected to be available occasionally outside of their work scheduled as needed.
Get to Know American University
At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.
Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.
Learn more about American University by clicking here.
About the Department/Unit
Library Systems and Assessment is a small team that makes a sizeable impact on both the day-to-day operations and long-term mission of the American University Library. We work with staff and faculty at every level and in every department of the organization to champion new technologies and enable data-driven decision making. The team places a premium on creativity, collegiality, and cooperation. We use our individual skills and knowledge creating tools and solutions for the whole of the Library.
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications
Hiring offers for this position are contingent on successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Current American University Employees
If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
Summary/Objective
Reporting to the Library Systems and Assessment Administrator, the Library Assessment Coordinator provides direction, coordination and support for ad hoc as well as ongoing library assessment work. This position will assist library units and centrally organize library assessment projects covering these three categories:
More specifically, the incumbent will oversee the library’s master statistics tools, provide and store collection usage statistics, and organize information and outputs for assessment projects managed, developed, and/or executed by staff throughout the library.
Essential Functions
Position Type/Expected Hours of Work
Full Time, 35 hours/week.
Sr. Coordinator/Analyst A.
Exempt.
Get to Know American University
At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail.
Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work.
Learn more about American University by clicking here.
About the Department/Unit
Library Systems and Assessment is a small team that makes a sizeable impact on both the day-to-day operations and long-term mission of the American University Library. We work with staff and faculty at every level and in every department of the organization to champion new technologies and enable data-driven decision making. The team places a premium on creativity, collegiality, and cooperation. We use our individual skills and knowledge creating tools and solutions for the whole of the Library.
Required Education and Experience
Bachelor's degree.
Ability to design assessment projects, define research questions, and analyze data to improve services and programs and to guide decision-making.
Familiarity with assessment instruments such as surveys, focus groups, interviews, and rubrics.
Experience with data analysis, statistical, or visualization software applications (such as Excel, Tableau, SPSS, Stata, R, Microsoft BI).
Excellent interpersonal, communication (oral and written), organizational skills, responsiveness, and strong problem-solving.
Ability to work independently and as a team member to assess and shift priorities and to adapt a demanding and rapidly changing environment and with multiple stakeholders in ways that were both inclusive and data-driven.
Experience with project coordination;
Experience in an academic setting, preferably in an academic/research library.
Experience conducting user-experience analysis both through qualitative user observation and quantitative tools, particularly using Google Analytics.
Preferred Education and Experience
Master's degree or ALA-accredited Master’s degree in Library or Information Science.
Experience with Alma or Primo Analytics.
Experience with ORACLE BI.
Additional Eligibility Qualifications
Hiring offers for this position are contingent on successful completion of a background check.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
Benefits
AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.
Current American University Employees
If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page.
Contact Us
For more information or assistance with the American University careers site, email theworkline@american.edu.
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
The Access Services Technician handles all circulation activities.
This is primarily an evening position. The Access Services Technician reports to the Head of Access Services.
Primary job responsibilities:
This position reports to the Associate Dean and may be eligible for partial telework.
When applying for the Digital Services Manager position please highlight the experiences you have that address the job responsibilities and demonstrate your ability to thrive in this position and within the broader GWLAI and university communities.
The University and department have a strong commitment to achieving diversity among librarians and staff. We are particularly interested in receiving applications from members of underrepresented groups and strongly encourage women and persons of color to apply for these positions.
The George Washington University Libraries & Academic Innovation (GWLAI) seeks nominations and applications for a collaborative and service-oriented Digital Services Manager. GWLAI invites interested information professionals of all backgrounds and depths of experience who have an interest in being part of a vibrant, collaborative, mission-driven academic service organization to apply to work with us. A virtual information session for interested candidates will be offered in the coming weeks. Please visit https://go.gwu.edu/librarianjobs for details.
Primary Job Responsibilities:
GW Libraries and Academic Innovation (GWLAI) enriches the academic experience of scholars and students and sparks innovation at GW. Our people, programs, partnerships, and services enable research and teaching through access to the latest scholarship as well as rich archival resources; tailored support for researchers at all levels; guidance for faculty who want to explore new teaching methods and technologies in the classroom; and robust support for online education. Through innovative partnerships, dynamic workshops, and team-based approaches to project management and problem solving, GWLAI fosters collaboration and provides leadership across the university to support the shared mission of generating, making accessible, and preserving new knowledge.
Software Developers at GWLAI collaborate with faculty, students, and partners on and off campus to achieve GW’s aspirations to excellence as a comprehensive global research university. They develop, maintain, and document core systems, script integrations, and offer workshops and consultations in relevant areas of expertise. Successful candidates will demonstrate a collaborative spirit; a commitment to diversity, equity, inclusion, and belonging; creativity, flexibility, and a willingness to contribute to the core missions of research and education while exercising technical expertise in a particular area of practice.
Minimum Qualifications:
Preferred Qualifications:
Librarians at GW work closely with faculty, students, and a broad range of partners on and off campus to achieve GW’s aspirations to excellence as a comprehensive global research university. Librarians support the research lifecycle by providing leadership across functions. They are active instruction partners across disciplines; advise on technical strategies for data analysis; steward resources; manage, develop, describe, and digitize collections; illuminate GW’s specialized, unique, and archival content; develop software and teach programming languages; advocate for equal access and affordability in higher education; design curricula; advise on strategies for navigating the scholarly publishing landscape; and partner with other libraries across the region to provide comprehensive access to research materials. Successful candidates will demonstrate a collaborative spirit; a commitment to diversity, equity, inclusion, and belonging; creativity, flexibility, and a willingness to contribute to the core functions of the library while exercising expertise in a particular area of practice.
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