Web Services Coordinator (18240)

Summary

Summary/Objective

Reporting to the Library Systems and Assessment Administrator, the Web Services Coordinator provides management, and coordination for the American University Library’s web presence in support of Library and AU strategic objectives. This includes primary oversight of the library website and other end-user platforms. The position collaborates with the Resource Sharing and Discovery Manager to provide support for the full range of information resources and access across web and mobile environments, along with enhancing discoverability of library resources and services. This position conducts user research and assessment initiatives for the Library’s online experience.

 

The Web Services Coordinator is responsible for Library website and is the primary resource for developing and supporting end-user interfaces that create or enhance access to library resources and other services. As part of the Library Systems unit, this position oversees and collaborates on integrated web services and evaluation of the user experience as it pertains to the website and discovery service. The incumbent will implement, customize, and integrate web applications for the Library website and other web services platforms. Develops or supports applications to optimize discoverability of third-party research content. Develops systematic processes for website usability testing. Ensures that websites are responsive and accessible. Works with library staff to facilitate, coordinate, and communicate internal changes and developments with the Library website and discovery service. Works closely with external campus partners and stakeholders to ensure that the design, delivery, and operation of web services are optimal and in support of the needs of American University Library.

Essential Functions

  1. Provides management for the design, development, implementation, and maintenance of the Library website and research portal. Implements, develops, or customizes web applications that will enable users to navigate library resources easily, and integrates and administers access protocols for 3rd party online library resources such as the library’s SpringShare suite of products.) 

  2. Conducts user experience testing to gain insights into user behavior and usage data to optimize the user experience with the library website. Collects and evaluates data from users and web analytics to provide the best user experience possible. 

  3. Provides oversight, management and testing meets web accessibility standard of web installations. Manages the migration and harvesting of content. Chairs the Library Web Advisory Team, working with other relevant stakeholders, and as such supports the web governance structure for the entire Library. 

  4. Serve as the data custodian (governance), (identity management) administrative and/or operational responsibility for the library website.. Provide additional systems support for library services such as ILLiad, Ares, and the library’s institutional repository. 

  5. Works as the Content Provider Lead (CPL) for the University Library and is the primary liaison with the Office of Technology (OIT) for the website. Serves as the Library’s representative on the Content Publishers Committee (CPC), which reports to the Web Steering Committee for the University. Collaborates closely with Library units, campus partners, external entities, and vendors to build bridges between the website and other platforms or online services.

  6. Performs other duties related to Library Systems as needed to accomplish the goals of the department, unit, and library; participates in library committees related to primary job assignment as appropriate.

  7. Other duties as assigned.

Position Type/Expected Hours of Work

  • Full Time, 35 hours/week.

  • Sr. Coordinator/Analyst A.

  • Exempt.

  • This position is expected to be available occasionally outside of their work scheduled as needed.

Description

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 

 

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 

Learn more about American University by clicking here.  

 

About the Department/Unit

Library Systems and Assessment is a small team that makes a sizeable impact on both the day-to-day operations and long-term mission of the American University Library. We work with staff and faculty at every level and in every department of the organization to champion new technologies and enable data-driven decision making. The team places a premium on creativity, collegiality, and cooperation. We use our individual skills and knowledge creating tools and solutions for the whole of the Library.

Qualifications

Required Education and Experience

  • Bachelor's degree or equivalent.
  • 3 years experience using a Content Management system to manage websites.
  • 3 years’ experience of progressively responsible experience including building or designing solutions for web based technology, working with cross functional teams, participating in project development, and leading progressively complex projects.
  • Knowledge of current web innovations, technologies and best practices in web design, and web application security concepts, and web services with HTML5, CSS, and JavaScript ES2015.
  • Knowledge of current best practices accessibility, and Section 508 compliance.
  • Experience conducting user-experience analysis both through qualitative user observation and quantitative tools, particularly using Google Analytics.
  • Must possess excellent written and oral communication skills and be able to demonstrate past success working with multiple stakeholders in ways that were both inclusive and data-driven.
  • Must be able to demonstrate initiative, good interpersonal-skills, responsiveness, and strong problem-solving abilities.

Preferred Education and Experience

  • Master's degree or equivalent.
  • Experience with Microsoft SharePoint, CommonSpot, a Content Management System by Paper Thin, experience developing APIs.
  • Knowledge of server-side languages such as PHP or NodeJS.
  • Experience with databases, preferably MS SQL Server, PostgreSQL, or MySQL.
  • Experience developing user-centered applications integrating RESTful API’s and front-end libraries (e.g. jQuery, ReactJS, AngularJS, Angular 2+).
  • Experience with project lifecycles, source code management, and code reviews.

Additional Eligibility Qualifications

About

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

 

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

 

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

 

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Library Assessment Coordinator (18241)

Summary

Summary/Objective

Reporting to the Library Systems and Assessment Administrator, the Library Assessment Coordinator provides direction, coordination and support for ad hoc as well as ongoing library assessment work. This position will assist library units and centrally organize library assessment projects covering these three categories:

  • Strategic assessments that support the library’s current and future strategic planning.
  • Departmental assessments that evaluate a department’s day-to-day operations and services for future improvements or modifications.
  • Targeted assessment activities that support internal or external needs.

 

More specifically, the incumbent will oversee the library’s master statistics tools, provide and store collection usage statistics, and organize information and outputs for assessment projects managed, developed, and/or executed by staff throughout the library.

Essential Functions

  1. Under supervision and direction of the Library Systems and Assessment Administrator, ensures the integrity of library data by creating and documenting consistent, replicable methodologies for gathering statistics. Reviews and analyzes established workflows for gathering statistics, helping to automate them wherever possible. Identifies discrepancies and works to analyze and resolve them. Establishes common repository for library data in multiple formats; assists in the creation of dashboards and other means to visualize library data. Develops mechanisms for periodic review and streamlining of data gathering in order to minimize effort, maintain currency, and avoid redundancy. Reviews and recommends products and applications for tracking library statistics in consultation with relevant departments and consistent with local infrastructure.
  2. Compiles, analyzes, and reports library data to ensure that mandated statistical reports are accurate, complete, and timely. Coordinates the gathering of required statistics from internal departments and university libraries. Serves as the primary point of contact for questions about library data on a national, regional and local level, and is responsible for ensuring that externally reported or shared data is accurate, current, and consistent across platforms.
  3. Fosters a culture of assessment within the library in order to explain and advance the assessment agenda. Develops employee understanding of the purpose and applications for statistics gathering. Recommends baseline assessment knowledge, skills and abilities for library employees whose duties include measurement so that they understand assessment methodologies and applications. Integrates initiatives and advances shared goals as appropriate.
  4. Under supervision and direction of the Library Systems and Assessment Administrator, performs other related duties as assigned.

Position Type/Expected Hours of Work

  • Full Time, 35 hours/week.

  • Sr. Coordinator/Analyst A.

  • Exempt.

Description

Get to Know American University

At American University we value open and honest inquiry, servant leadership, and the affirmation of the human dignity of all. We envision a thriving AU community where individuals of all identities and experiences are understood, appreciated, and fully included, and where equitable treatment, opportunities, and outcomes prevail. 

 

Our diverse community of students, faculty, and staff represent every state and more than 150 countries. Our internationally recognized faculty are today's thought leaders in the areas of public policy, law, the arts, communications, international development, and more. Our staff are innovative, service-oriented, and dedicated to moving the university towards achieving its strategic goals. We are committed to an excellent experience for all of our students, faculty and staff and share a passion for creating change through our knowledge and our work. 

 

Learn more about American University by clicking here.  

About the Department/Unit

Library Systems and Assessment is a small team that makes a sizeable impact on both the day-to-day operations and long-term mission of the American University Library. We work with staff and faculty at every level and in every department of the organization to champion new technologies and enable data-driven decision making. The team places a premium on creativity, collegiality, and cooperation. We use our individual skills and knowledge creating tools and solutions for the whole of the Library.

Qualifications

Required Education and Experience

  • Bachelor's degree.

  • Ability to design assessment projects, define research questions, and analyze data to improve services and programs and to guide decision-making.

  • Familiarity with assessment instruments such as surveys, focus groups, interviews, and rubrics.

  • Experience with data analysis, statistical, or visualization software applications (such as Excel, Tableau, SPSS, Stata, R, Microsoft BI).

  • Excellent interpersonal, communication (oral and written), organizational skills, responsiveness, and strong problem-solving.

  • Ability to work independently and as a team member to assess and shift priorities and to adapt a demanding and rapidly changing environment and with multiple stakeholders in ways that were both inclusive and data-driven.

  • Experience with project coordination;

  • Experience in an academic setting, preferably in an academic/research library.

  • Experience conducting user-experience analysis both through qualitative user observation and quantitative tools, particularly using Google Analytics.

Preferred Education and Experience

  • Master's degree or ALA-accredited Master’s degree in Library or Information Science.

  • Experience with Alma or Primo Analytics.

  • Experience with ORACLE BI.

Additional Eligibility Qualifications

About

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

 

Current American University Employees

If you are a current employee at American University, please log into AsuccessfulU through the myAU portal. Once in AsuccessfulU, please select the Careers tile which will take you to our internal career page. 

 

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

 

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

Access Services Technician

Summary

The Access Services Technician handles all circulation activities.

  • closes the library stacks and manages evening building security Monday – Friday;
  • assists the Circulation & Student Supervisor, supervising part-time staff;
  • assists with stacks management and resource sharing activities, as needed;
  • and collects statistical data on circulation services.

This is primarily an evening position. The Access Services Technician reports to the Head of Access Services.

Description
  • Handles all circulation services in Mullen Library: borrowing, renewing, and processing returned materials; conducts searches and recalls for items not on the shelf; and collects fines and fees. With the Circulation & Student Supervisor, implements policies and procedures for circulation services, regularly reviews the policies and procedures, and recommends revisions. Closes the library and the stacks from Monday to Friday. Assists with on-site coordination of May Gallery events as necessary. Provides backup support for reserves, security desk, and other areas as needed.
  • Assists Circulation & Student Supervisor in the following activities: training and on-site supervision, and scheduling of part-time circulation services employees and ensuring that training is successful and that all circulation services employees follow policies and procedures.
  • Assists with stacks management, resource sharing, and other Access Services duties. Able to work a flexible schedule seven days a week.
  • Collecting appropriate statistical data and incorporating it into monthly and annual written reports of Access Services activities.
  • Performing other duties as assigned.
Qualifications
  • Associate’s Degree is required with at least one (1) year related library or customer service experience.
  • Knowledge of library functions and organization.
  • Knowledge of Library of Congress classification system.
  • Skill in using common computer applications (word processing software, spreadsheets, etc.)
  • Skill in supervision.
  • Skill in communicating effectively with faculty, staff, students, and the public.
  • Skill in the use of library management systems desirable.
  • Demonstrated customer service skills.
  • Ability to pay attention to detail.
  • Ability to work quickly and accurately under pressure.
  • Ability to collaborate with and motivate staff.
  • Ability to plan, organize, and manage.
  • Ability to accommodate evening and flexible scheduling seven days a week.

Digital Services Manager

Summary

Primary job responsibilities:

  • Continue to develop criteria and processes for setting digitization priorities and selecting materials for digitization that support the strategic goals of GWLAI and GW and involve cross-unit teams in the decision-making process
  • Lead the development and implementation of sustainable strategies and infrastructure to support the accession, preservation, discovery, and use of born digital resources and web archives
  • As part of a cross-unit team, provides guidance and leadership for the digital stewardship of the libraries’ specialized and general collections including planning, implementation, and assessment of current systems and infrastructure, and guidance on new technologies
  • Coordinate with external vendors on digitization projects and manage the high-resolution scan-on-demand services for specialized collections
  • Responsible for budget planning and management related to digitization and digital projects.
  • Supervise two FTE staff
  • Demonstrate a strong commitment to the access, accessibility, and ethics of digital collections; demonstrate a commitment to institutional outreach and educational goals as well as community use of materials
  • Provide on-site and remote research services and participate in instruction activities, especially those related to digital collections and digital scholarship
  • Demonstrate evidence of familiarity with a range of standards, tools, software, scholarship, and issues related to digital collections
  • Participate in professional organizations and keep current with library professional standards and trends and technologies related to digital imaging, digital projects, digital scholarship, and digital preservation
  • Contribute to the broader professional community by sharing knowledge in scholarly/professional venues and through service to the University and the profession

This position reports to the Associate Dean and may be eligible for partial telework.

When applying for the Digital Services Manager position please highlight the experiences you have that address the job responsibilities and demonstrate your ability to thrive in this position and within the broader GWLAI and university communities.

The University and department have a strong commitment to achieving diversity among librarians and staff. We are particularly interested in receiving applications from members of underrepresented groups and strongly encourage women and persons of color to apply for these positions.

Description

The George Washington University Libraries & Academic Innovation (GWLAI) seeks nominations and applications for a collaborative and service-oriented Digital Services Manager. GWLAI invites interested information professionals of all backgrounds and depths of experience who have an interest in being part of a vibrant, collaborative, mission-driven academic service organization to apply to work with us. A virtual information session for interested candidates will be offered in the coming weeks. Please visit https://go.gwu.edu/librarianjobs for details.

Software Developer

Summary

Primary Job Responsibilities:

  • Develop software to support scholarly research activities
  • Provide support for GW researchers on topics of programming, data analysis, and web application development through consultations, workshops, and participation in research teams
  • Write clear documentation and release notes for internal and open source community projects maintained by GWLAI
  • Manage code in Github repositories and apply best practices to reviewing and approving new code contributions
  • Build integrations that leverage APIs and other data sources to facilitate research, high quality user experiences, and data driven decision making
  • Lead project teams and take responsibility for planning, communication and stakeholder engagement
  • Provide support for production systems (and/or: web applications and integrations)
  • Serve as an active participant in GWLAI teams and projects across campus
Description

GW Libraries and Academic Innovation (GWLAI) enriches the academic experience of scholars and students and sparks innovation at GW. Our people, programs, partnerships, and services enable research and teaching through access to the latest scholarship as well as rich archival resources; tailored support for researchers at all levels; guidance for faculty who want to explore new teaching methods and technologies in the classroom; and robust support for online education. Through innovative partnerships, dynamic workshops, and team-based approaches to project management and problem solving, GWLAI fosters collaboration and provides leadership across the university to support the shared mission of generating, making accessible, and preserving new knowledge.

Software Developers at GWLAI collaborate with faculty, students, and partners on and off campus to achieve GW’s aspirations to excellence as a comprehensive global research university. They develop, maintain, and document core systems, script integrations, and offer workshops and consultations in relevant areas of expertise.  Successful candidates will demonstrate a collaborative spirit; a commitment to diversity, equity, inclusion, and belonging; creativity, flexibility, and a willingness to contribute to the core missions of research and education while exercising technical expertise in a particular area of practice. 

Qualifications

Minimum Qualifications:

  • ALA-accredited Master’s degree in library or information science (by date of appointment), or equivalent combination of education and experience
  • Proficient in one programming language 

Preferred Qualifications:

  • Demonstrated experience designing, implementing, and supporting all aspects of software systems using Python or Ruby on Rails
  • Experience contributing to academic research projects either as an individual or part of a research team
About

Librarians at GW work closely with faculty, students, and a broad range of partners on and off campus to achieve GW’s aspirations to excellence as a comprehensive global research university. Librarians support the research lifecycle by providing leadership across functions. They are active instruction partners across disciplines; advise on technical strategies for data analysis; steward resources; manage, develop, describe, and digitize collections; illuminate GW’s specialized, unique, and archival content; develop software and teach programming languages; advocate for equal access and affordability in higher education; design curricula; advise on strategies for navigating the scholarly publishing landscape; and partner with other libraries across the region to provide comprehensive access to research materials. Successful candidates will demonstrate a collaborative spirit; a commitment to diversity, equity, inclusion, and belonging; creativity, flexibility, and a willingness to contribute to the core functions of the library while exercising expertise in a particular area of practice.



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